Terms of Services

Acceptance of Terms

Welcome to Scoop Rangers – Your premier partner in maintaining a pristine and healthy outdoor environment for you, your family, and your beloved pets. Scoop Rangers is dedicated to providing unparalleled dog waste removal services, ensuring your yard is not just clean but also a safe and vibrant space for leisure and play.

Acceptance of Terms: By engaging Scoop Rangers for pet waste management services, you (“Client”) agree to adhere to our Terms of Service (“Terms”). These Terms constitute a binding legal agreement between you and Scoop Rangers, outlining the scope of services, terms of engagement, billing, cancellation policy, and mutual responsibilities. Your continued use of our services signifies your acceptance of these Terms and any updates or modifications made over time.

Our commitment is to serve you with integrity, professionalism, and care, ensuring your complete satisfaction with every service we provide. As we embark on this journey together, we invite you to familiarize yourself with these Terms, as they form the foundation of our service relationship.

Service Agreement and Scope

Establishing the Agreement: Upon your acceptance of our proposal, which may be presented in digital format via our website or in a traditional paper format, you enter into a service agreement with Scoop Rangers. This agreement is tailored to meet the unique needs of your residential or community spaces, providing comprehensive pet waste removal and related services.

Scope of Services: Scoop Rangers offers a wide array of services designed to ensure the cleanliness and hygienic maintenance of your outdoor areas. Our services include, but are not limited to:

• Regular Dog Waste Removal: Scheduled cleanup services to keep your yard free of pet waste, ensuring a clean and hygienic environment for your family and pets.
• Yard Sanitization: Application of eco-friendly and pet-safe sanitizing agents to eliminate harmful bacteria and pathogens from your outdoor spaces.
• Yard Deodorization: Use of environmentally friendly deodorizers to neutralize and eliminate unpleasant odors, leaving your yard smelling fresh.
• Customized Cleanup Solutions: Tailored services to address unique challenges or requirements of your yard, including special event preparations or seasonal deep cleanings.
• Bucket Service: For DIY enthusiasts, we provide a convenient and hygienic way to manage pet waste between our visits, including the supply of specially designed waste containers and regular disposal services.

These services are designed to be flexible, accommodating the varying needs of different clients, whether you require weekly cleanups, bi-weekly maintenance, or one-time services for special occasions.

Cancellation Policy

Client’s Right to Cancel: At Scoop Rangers, we understand that your circumstances may change, and we strive to offer flexibility to accommodate your needs. You have the right to cancel your service agreement at any time, for any reason, without incurring any cancellation fees or penalties. Our goal is to make the process as straightforward and hassle-free as possible.

How to Cancel:

1. Direct Communication: You can initiate the cancellation process by directly contacting Scoop Rangers through the preferred communication channels listed on our website. Our dedicated customer service team is here to assist you.
2. Email Notification: Send us a cancellation request via email. Our email addresses are designed to ensure your request reaches us promptly, and we’ll process your cancellation without delay.
3. Online Account Management: For added convenience, you can use your online customer account to submit a cancellation request. This feature is designed to provide you with a quick and easy way to manage your services with us.

Notice Period: To ensure a smooth transition and proper closure of your account, we kindly request that you provide us with a notice of cancellation at least 24 hours before your next scheduled service. This allows us to make the necessary adjustments to our scheduling and operations.

Post-Cancellation Process:

• Final Service Completion: Any services rendered prior to the receipt of your cancellation notice will be completed, ensuring your yard is left in a clean and satisfactory state.
• Final Billing: You will be billed for any services completed prior to cancellation, and this final payment will be due and payable upon receipt of the invoice.
• Account Closure: Upon settling any outstanding balances, your account will be closed, and you will receive confirmation of the cancellation and closure of your service agreement with Scoop Rangers.

Reactivation: Should you wish to resume services with Scoop Rangers in the future, we welcome you back with open arms. Reactivating your service is as simple as contacting us, and we’ll be delighted to discuss your current needs and how we can serve you again.

Payment Terms

Payment Obligations: Upon engaging Scoop Rangers for pet waste removal and related services, you agree to fulfill your payment obligations in accordance with the selected service plan and associated fees. Our pricing structure is transparent, and all applicable fees will be communicated to you at the start of our service agreement.

Service Plans and Fees:

• Our services are offered under various plans, including weekly, bi-weekly, twice-a-week, and one-time service options, each tailored to meet different needs and preferences.
• The fees for these services are determined based on the frequency of service, the size of your yard, the number of pets, and any additional services or special requests you may have.

Payment Due Dates:

• Payments are due on a recurring basis, in alignment with your chosen service plan. The specific due dates will be outlined in your service agreement and included in each invoice for clarity.
• For one-time services, payment is due upon completion of the service, ensuring your satisfaction with our work before payment.

Sales Tax: Where applicable, sales tax will be added to the service fees in accordance with local and state regulations. You will be informed of any tax obligations at the time of service agreement.

Payment Methods:

• Scoop Rangers accepts a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express, Discover) and electronic payment platforms.
• Your chosen payment method will be securely stored on file and used for processing service fees as per the agreed payment terms.

Late Payments:

• In the event of a late payment, we will provide a grace period and send reminders to help you fulfill your payment obligations without disruption to your services.
• Continued non-payment beyond the grace period may result in service interruption, and we reserve the right to apply late fees and recover the owed amounts, which may include reasonable collection and attorney’s fees.

Billing Inquiries: Should you have any questions or concerns regarding your invoice or payment, our customer service team is readily available to assist you. We are committed to resolving any billing issues promptly and to your satisfaction.

Payment Security: We prioritize the security of your payment information. All transactions are processed using secure methods, and your payment details are protected in accordance with industry-standard security measures.

Communication and Electronic Documentation

Open Lines of Communication: At Scoop Rangers, we believe in maintaining clear and open communication with our clients. We are committed to keeping you informed about our services and any changes to your scheduled services and addressing any questions or concerns you may have.

Preferred Communication Channels:

1. Phone and Email: You can reach us through the phone numbers and email addresses provided on our website. Our customer service team is dedicated to providing prompt and helpful responses to all inquiries.
2. Online Customer Portal: Our online portal offers a convenient way for you to manage your account, schedule services, and communicate with us. This platform is designed to enhance your experience with Scoop Rangers by providing easy access to service information and support.

Consent to Receive Communications:

• By providing your contact details, including your phone number and email address, you consent to receive communications from Scoop Rangers related to your service. This may include service reminders, billing information, updates, and promotional offers.
• We respect your preferences and the need for privacy. You will have the option to opt out of promotional communications while still receiving essential service-related information.

Electronic Documentation:

• Scoop Rangers is committed to sustainability and efficiency, which is why we offer electronic versions of all service-related documents. This includes service agreements, invoices, service reports, and any other relevant documentation.
• Electronic documents will be delivered to your provided email address, ensuring you have timely access to important information about your service.

Document Accessibility:

• All electronic documents will be provided in a format that is easily accessible and downloadable for your convenience. Should you require any assistance in accessing or understanding your documents, our customer service team is here to help.

Updating Contact Information:

• It’s important to keep your contact information up to date to ensure you receive all communications from us without delay. You can update your contact details at any time through the online customer portal or by contacting our customer service team directly.

Feedback and Suggestions:

• Your feedback is invaluable to us. We encourage you to share your thoughts, suggestions, and experiences with our services. Your input helps us continuously improve and serve you better.

When Scoop Rangers Works

Flexible Schedule Explained:
Scoop Rangers operates with a flexible schedule, understanding that no two yards or client schedules are exactly alike. They begin their services as the sun rises and continue until the sun sets, providing ample time to cater to various client needs throughout the day. This flexibility ensures that whether you’re an early bird or someone who prefers late afternoon services, Scoop Rangers strives to accommodate your preferences. However, it’s important to note that their ability to provide time-specific visits is influenced by external factors. Weather conditions, daylight hours, and the geographical layout of client addresses play significant roles in determining the exact timing of services. Scoop Rangers’ goal is to offer a window of service that aligns closely with your needs while also maintaining efficiency in their operations.

Commitment to Service Regardless of Weather:

Scoop Rangers is dedicated to maintaining the cleanliness of your yard, rain or shine. They understand the importance of regular yard maintenance and are equipped to work in a variety of weather conditions. However, safety is a top priority for both their team and your property. In extreme weather conditions such as severe storms, heavy snowfall, or dangerous winds, Scoop Rangers may temporarily pause services to ensure the safety of their staff and the integrity of your yard. During such times, they proactively communicate with you to reschedule the missed service at the earliest safe opportunity. This commitment ensures that, despite the challenges posed by weather, your yard receives the attention it needs while prioritizing safety above all.

Planning Service Visits with Efficiency in Mind:

Scoop Rangers meticulously plans each service visit with a focus on efficiency and minimal environmental impact. By organizing their service schedules based on clients’ geographic locations, they create optimized routes that allow them to serve more yards in less time. This thoughtful planning not only reduces travel time and emissions but also helps keep their services affordable and competitive. Occasionally, operational needs or unforeseen circumstances might require Scoop Rangers to adjust your scheduled service day. In such instances, they prioritize clear and timely communication, ensuring you’re informed of any changes well in advance. This approach helps maintain a smooth service experience and allows Scoop Rangers to uphold their commitment to reliability and client satisfaction.

Ensuring Accessibility for Uninterrupted Service:

Scoop Rangers emphasizes the importance of unhindered access to your property to ensure consistent and effective service delivery. They kindly request that clients ensure gates or other access points are unlocked and free from obstructions on scheduled service days. This proactive step is crucial in allowing their team to access your yard efficiently and perform the necessary services without delay.

Accessibility Challenges and Associated Charges:

In instances where Scoop Rangers’ team encounters accessibility issues, such as locked gates or blocked entryways, preventing them from servicing your property, it’s important to note that a service charge will still apply. This policy is in place to cover the operational costs incurred in attempting to service your yard. Scoop Rangers understands that unforeseen circumstances can occur and encourages clients to communicate any potential access issues in advance. Their team is committed to working with clients to reschedule services whenever possible, minimizing any inconvenience, and ensuring your yard maintenance needs are met in a timely manner.

Prioritizing Safety and Respect During Service Visits:

Scoop Rangers hold safety and respect in high regard during each service visit. Post-service, they meticulously ensure that all gates and access points are securely closed, safeguarding the safety of your pets and the security of your property. However, they also encourage clients to perform a quick check of these access points after each visit as an added precaution. While the Scoop Rangers team enjoys the presence of friendly pets in the yard, they prioritize the safety of both their staff and your pets. In instances where a pet displays aggressive behavior, making it unsafe for the team to perform their duties, they will have to forego the service for that visit. The client will be notified, and although the service couldn’t be completed, a charge for the visit will still apply due to safety considerations. In the rare event of an incident, such as a dog bite, Scoop Rangers takes immediate action to ensure the well-being of their employee, and any resulting issues are addressed promptly and responsibly, always keeping open lines of communication with the client.

Satisfaction Guarantee and Refund Policy

Commitment to Excellence: Scoop Rangers is dedicated to providing high-quality pet waste removal services that meet and exceed your expectations. Our Satisfaction Guarantee underscores this commitment, ensuring that you are completely satisfied with the services we provide.

Satisfaction Guarantee:

• If at any point you are not fully satisfied with the service you have received, we urge you to contact us within 24 hours of service completion. We are committed to addressing and resolving any concerns promptly to ensure your satisfaction.
• In response to your feedback, we will offer to revisit your property and rectify any issues at no additional charge to you or give you your money back. Our goal is to ensure that every aspect of our service meets your approval.

Refund Policy:

• While we strive for perfection in every service, we acknowledge that there may be instances where you are not satisfied with the outcome. In such cases, we offer a clear and fair refund policy.
• Refunds will be considered for services that have not met our standards or your expectations due to an error on our part. We will review each case individually to determine the appropriate course of action, whether it be a service re-do, partial refund, or full refund.
• Any refunds issued will be processed promptly, with the amount credited back to the original payment method used. Please note that refunds may be subject to deductions for any services rendered and bank or credit card processing fees.

Account Credits:

• In lieu of a refund, you may opt for an account credit that can be applied to future services. This provides flexibility for clients who wish to continue using our services while addressing any previous service issues.
• Account credits will be applied directly to your Scoop Rangers account and can be used at any time without expiration. This ensures that you have the opportunity to experience the quality service we aim to provide consistently.

Modification of Services:

• We understand that your needs may change over time. Should you wish to modify your service plan, add additional services, or have special requests, we are here to accommodate you. Any changes to your service plan will be discussed and agreed upon in advance to ensure your continued satisfaction.

Feedback Loop:

• Your feedback is crucial to our continuous improvement. We encourage open communication about your service experience and welcome any suggestions or comments you may have. Our customer service team is always ready to listen and take action based on your feedback.

Insurance and Liability

Comprehensive Insurance Coverage: Scoop Rangers is fully insured, providing peace of mind and protection for both our clients and our team. Our comprehensive general liability insurance covers any unforeseen incidents that may occur while performing our services on your property.

Liability Details:

• Our insurance policy includes coverage for damages to your property and injuries to our employees that may occur during service delivery. This ensures that any potential risks are adequately managed and covered, safeguarding your interests and our team.
• In the unlikely event of property damage or injury related to our services, we will promptly address and resolve the issue in accordance with our insurance policy terms. Our priority is to ensure a swift and fair resolution, minimizing any inconvenience to you.

Client’s Property Safety:

• The safety and integrity of your property are paramount to us. Our team is trained to operate with the utmost care and respect for your outdoor spaces, employing best practices to avoid any damage.
• We take responsibility for securing all gates and access points after each service visit to ensure the safety and containment of your pets. Our meticulous approach aims to maintain the security of your property at all times.

Pet Safety and Handling:

• While we do not directly interact with your pets, we are committed to their safety during our service visits. We request that pets be secured indoors or in a safe area to prevent any direct contact, ensuring their well-being and the safety of our team.
• In the event of an encounter with a pet, our team members are trained to calmly withdraw from the situation and notify you immediately. We prioritize the safety of all involved and seek to avoid any distress to your pets.

Incident Reporting and Resolution:

• Should an incident occur, we will provide immediate notification and a detailed report of the event. Our management team will work closely with you and our insurance provider to ensure a comprehensive and satisfactory resolution.
• We are committed to transparency and open communication throughout the resolution process, keeping you informed and involved at every step.

Client Responsibilities:

• We kindly ask that you maintain a safe environment for our team by securing pets, removing any hazardous obstacles from the service area, and ensuring access points are operational.
• Your cooperation greatly contributes to the safety and efficiency of our services, allowing us to deliver the high-quality care your property deserves.